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Privacy Policy

Who I Am:

I am Danielle Southall, an Integrative Counsellor/Psychotherapist, practising as Renewed Horizons Counselling & Psychotherapy. I am the data controller for the personal data described in this policy. This means I am responsible for how your personal information is collected, stored, and used when you contact me through my website. 

Contact Details:

Email: contact@renewedhorizonscounselling.co.uk

What Personal Data I Collect:

Through my website I may collect:

  • Name

  • Email Address

  • Phone Number

  • Information you choose to include in a message or enquiry contact form


I do not ask for detailed therapy or health information through my website.

How Your Data Is Collected:

Your information may be collected:

  • When you contact me via a contact form, email, or phone

  • When you book an appointment online

  • Through essential website cookies

Why I Collect Your Data:

I collect personal data to:

  • Respond to enquiries 

  • Arrange and Manage Appointments

  • Decide whether my services are suitable for you

Lawful Basis And Special Category Data:

My lawful bases under the UK GDPR are:

  • Article 6 - General Data Processing

    • Contract: To take steps at your request prior to entering counselling/psychotherapy

    • Legitimate interests: To respond to enquiries and assess suitability of services

 

  • Special Category Data (sensitive health information): If you choose to include health or mental health information in an enquiry, this is treated as special category data.

    • Article 9 (2)(h): Provision of health or social care

How Your Data Is Stored:

  • Emails are stored securely on password-protected devices or accounts

  • Any electronic records are stored on encrypted devices or secure systems


I take reasonable steps to protect your information from unauthorised access.

How Long Your Data Is Kept:

  • If you do not become a client, enquiry data will normally be deleted within 3-6 months.

 

  • If you become a client, your data will be handled in line with my Client Privacy & Data Protection Notice located in the Counselling/Psychotherapy Agreement, Informed Consent & Privacy Notice.

I do not sell or share your data for marketing purposes.

Your data may be processed by trusted service providers (e.g. email, website hosting, booking system) who act as data processors, who are contractually required to protect your information.

Sharing Your Data:

Cookies:

My website uses only essential cookies to ensure proper functionality.

Your Rights:

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request erasure in certain circumstances

  • Restrict or object to processing

  • Data portability


To exercise any of these rights, please email me at contact@renewedhorizonscounselling.co.uk

Complaints:

If you are unhappy with how I handle your data, please raise your concerns with me first.

You also have the right to contact the Information Commissioner's Office (ICO): www.ico.org.uk

Last Updated: February 18, 2026

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